Refund Policy

Refund Policy

At Dugbo.com, we strive to provide a valuable, engaging experience for our users. This Refund Policy outlines the terms and conditions for refunds related to any paid services, subscriptions, or premium features offered on our platform.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

  • Service Errors: If a paid service, subscription, or feature does not perform as described due to an error on our part, we will assess the situation and, if applicable, issue a refund.
  • Technical Issues: If you experience persistent technical difficulties that prevent you from accessing or using a paid service, feature, or subscription, please contact us. If we cannot resolve the issue within a reasonable time, you may be eligible for a partial or full refund.
  • Unauthorized Charges: If you notice unauthorized charges on your account, please contact us immediately. Verified unauthorized charges will be refunded.

Refunds are not provided for the following:

  • Change of Mind: We do not provide refunds if you simply change your mind or decide that you no longer wish to use the service.
  • Account Violations: If your account is terminated or suspended due to a violation of our Terms of Service, refunds will not be issued for any remaining subscription period.
  • Unclaimed Features: Unused or unclaimed features within a subscription period are not eligible for refunds or credits.

2. Refund Process

To request a refund, please contact our customer support team at [email protected] with the following details:

  • Your account information (username and email address)
  • The specific service, feature, or subscription for which you are requesting a refund
  • A description of the issue and, if applicable, any relevant documentation or screenshots

Once we receive your request, we will review it and respond within 7 business days. If approved, refunds will be processed within 14 business days. Refunds will be issued using the original payment method whenever possible.

3. Subscription Cancellations

You may cancel a subscription to Dugbo.com at any time. Cancellations will take effect at the end of the current billing cycle, and you will retain access to the service until that time. No partial refunds are issued for unused portions of a subscription.

4. Changes to the Refund Policy

We may update our Refund Policy as needed to reflect changes in our services or terms. We encourage you to review this policy periodically. Continued use of Dugbo.com services following any updates signifies your acceptance of the revised policy.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: [email protected]

Last Updated: [Date]